Tuensang Police launches ‘Complaint Connect App’

DIMAPUR — Tuensang Police has introduced a mobile app aimed at enhancing case monitoring, facilitating easy tracking and providing status updates.

An update from the superintendent of police, Tuensang, informed that users would not be required to download any separate application but instead simply send their complaints to the WhatsApp number 7085486818, which would be automatically registered and file charge sheet.

It stated that the ‘Complaint connect’ app is set to revolutionise the way crimes are registered, cases are monitored and reached logical conclusions. It added that Tuensang Police would initially conduct a test run exclusively for Tuensang Police Station starting from February 20 onwards.

“This innovative app comprises two key components. Firstly, a WhatsApp chatbot accessible to the public allows users to initiate communication by simply sending ‘hi’ or ‘help’ to a designated WhatsApp number. Through this interface, users will receive automatic notifications and status updates, effectively transforming it into a virtual police station. This eliminates the need for physical visits to the police station.

“Secondly, a separate application will be available exclusively for police personnel. This app enables the assignment of cases to investigating officers (IOs) and facilitates monitoring of their progress. Additionally, it provides insights into the workload of each IO and allows superior officers to track the timeline of each case. This feature ensures timely completion and submission of cases to the court, thereby enhancing efficiency in the judicial process,” the statement read.

Addressing media persons, the SP of Tuensang, Kanchan Kumar Kandpal, emphasised that the “Complaint Connect” app would greatly aid in monitoring the progress of each case.

Given that the police station covers villages located in remote areas, often hours away, where people hesitate to visit the station due to economic and other reasons, the SP exuded confidence that the initiative would bridge that gap.

He further stated that Tuensang Police has uploaded a video on their Facebook page and Twitter account explaining the functionalities of the app.