- NEW DELHI — Mid-sized Global Capability Centers (GCCs) are experiencing
unprecedented growth in India, outpacing the overall GCC market with a 6.2 per
cent compound annual growth rate (CAGR) compared to the market average of 4.5
per cent, according to a report released on Thursday.
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- According to the Inductus GCC survey, India will see over
120 new mid-market GCCs by 2026 with the potential of creating 40,000 new jobs,
building on the existing base of over 800 centres currently, employing 220,000
professionals.
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- The mid-market GCC segment in the country is projected to
see a 15-20 per cent revenue increase between 2024-2026, reflecting the strong
confidence global companies are placing in these operations.
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- The report states that these mid-size operations
employing between 200-1,000 professionals are rapidly becoming the strategic
preference for global companies seeking specialized expertise and operational
flexibility.
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- It found that 65 per cent of mid-sized corporations plan
to increase their GCC investments over the next two years, viewing their Indian
operations as crucial to advancing their innovation agendas.
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- Companies report substantial cost benefits, with 30-40 per
cent reductions by leveraging Indian GCCs compared to other global locations.
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- This allows organisations to reallocate savings toward
innovation and other strategic initiatives. Mid-market GCCs already account for
nearly 50 per cent of India's total GCC ecosystem as of 2024, demonstrating
their growing dominance in the market.
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- The Delhi-NCR region, particularly Noida and Greater
Noida, is emerging as a preferred destination for these centers, creating
significant economic impact through job creation, infrastructure development,
and growth of ancillary services. The expansion of these centres into tier-2
and 3 cities is leading to increased local employment opportunities and broader
regional economic development, the report states.
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- The survey found high adoption rates of transformative
technologies among mid-sized GCCs. Artificial Intelligence and Machine Learning
are being leveraged for automation and predictive analytics, while Cloud
Computing has reached over 70 per cent adoption, enabling scalability and
remote operations. Enhanced cybersecurity measures are protecting sensitive
operations, and there's growing IoT implementation in specific sectors.
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- Inductus CEO Alouk Kumar said, "Mid-sized GCCs have
evolved from mere cost-saving centers to strategic innovation hubs driving
critical business functions. Our findings clearly indicate that the sweet spot
for many corporations now lies in these focused, nimble operations that can
deliver specialised capabilities without the complexities of larger-scale centres.”
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