Dimapur, Oct. 16 (EMN): ICICI Bank on Sunday announced the launch of a digital banking unit (DBU) at Dr. Neilhouzü Kire Complex in Kohima.
The bank, in a press release, stated that the launch was part of the government’s plan to set up 75 DBU in as many districts to commemorate 75 years of India’s independence. It mentioned that the Prime Minister, Narendra Modi, inaugurated the 75 DBU virtually in the presence of Finance Minister, Nirmala Sitharaman, and RBI Governor, Shaktikanta Das, on Sunday.
Nagaland’s lone Rajya Sabha member, S Phangnon Konyak, attended the inauguration ceremony at the bank’s DBU in Kohima, it stated.
The DBU comprises two distinguished areas — a self-service zone and a digital assistance zone. The self-service zone houses an ATM, cash deposit machine (CDM) and a multi-functional kiosk (MFK) that offers a number of services including printing of passbook, depositing cheque and accessing internet banking. Further, it has a digi branch kiosk that offers all services available on iMobile Pay, the bank’s mobile banking app.
The self-service zone is operational 24×7. The zone provides a digital interactive screen where customers can interact with a chatbot as well as find product offers and mandatory notices, it stated.
At the digital assistance zone, branch officials assist customers to undertake various financial and non-financial transactions. It included opening of saving account, current account, fixed deposit and recurring deposit; availing of home loan, auto loan, personal loan and applying for credit card. Those services are offered in a completely digital manner through a tablet device, using aadhaar-based eKYC. In addition, branch officials would help customers download and start using the mobile banking app as well as internet banking.
The digital assistance zone would remain open from 9:30 am to 3 pm on Monday to Friday as well as on the first, third and fifth Saturdays of the month.
In addition to offering banking services, the DBU at Kohima would conduct digital literacy programme regularly to spread awareness around safe banking, digital banking and cyber security.
