Hospitality sector asked to provide best service

KOHIMA — Describing hotels and restaurants as ambassadors of Nagaland that receive and host tourists and visitors, the additional director of Tourism, Veyielo Doulo, asked them to provide the best service and spread positivity.

Speaking at the one-day training-cum-refresher course on hospitality services, organised by Kohima Hotels and Restaurants’ Union (KHRU) and sponsored by Tourism department at Hotel 2K in Kohima on October 23, Doulo told the KHRU members to create an experience home away from home and curate in such a way that it continuously attract the tourists.

With the onset of festive season, he advised the service providers to be good hosts that relay positivity to visitors. He also told the owners and management of hotels and restaurants to skill their staff well to convey truth and positivity.

Pointing out that tourists come in forty-fifty thousands whereas there are about 1000 hotel rooms and hundred paying guest rooms in the state capital Kohima, he asked the KHRU members to give the best experience of international standards, if not national standards.

Informing that there would be calendar of events from 2024 onwards to further boost tourism, he has sought cooperation from the members and to practice healthy competitions to enable the society grow.

KHRU president, Khrielakuo Sekhose, stated that the goal of the hospitality industry is to provide customers with an enjoyable experience and added that providing consistent brand of services is the core of hospitality values.

He maintained that every hospitality worker should have the mindset, behaviour and knowledge that would spark positive connections between the business and their clients.

Viewing that tourism helps to promote cultural exchange, allow people from different background to learn about each other’s cultures and customs, he pointed out that hospitality sector plays an important role in the success of any tourist destination. He emphasised on the need for trained and experienced personnel to carry out specially assigned tasks or duties to serve the clients/ customers better.

While extending gratitude to the Tourism department for sponsoring the training, he exuded hope that the KHRU members would be able to face the challenges with confidence and provide better service.

The day-long training was marked with sessions on operating procedure of housekeeping delivered by John Magh; operating procedure of front office delivered by Anietho Kath; and operating procedure of food and beverage delivered by Kewashwe Kepen.

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