Dimapur, Feb. 12 (EMN): The University Grants Commission has issued directives to educational institutions to set up a grievance redress committee. One of the objective is to speed up the redress process to clear grievances and reduce the number of pending grievances.
Prof. Rajnish Jain, secretary of the commission, issued a notification on February 5, directing institutions to have a ‘notice board / flex board fixed near the office of the vice chancellor/director/ dean/principal of the university/institute/college to ensure publicity of the establishment of grievance redress mechanism and students grievance portal.
According to updates from the DIPR, said stipulation will not only help in reducing the number of grievances being received by the ministry on the portal but will also reduce the delay in addressing grievances.
“However, there have been representations by the appellants/petitioners who are not satisfied with the response / time taken in disposing of the grievances. In this connection, both DARPG and the ministry of HRD have emphasized that all educational institutions directed to take action on prominent display of information regarding grievance redress mechanism.
(a) Speed up disposal of grievances and reduce the number of pending grievances.
(b) Fix notice boards at prominent places giving the following details for the convenience of students and their parents/guardians:
(1) Name of the vice chancellor/director/registrar/principal
(2) Name of the ‘nodal person’ with phone number and email address.
(3) Details of online grievance portal
(c) The colleges affiliated to the university, if any, may also be directed to take the mentioned necessary action immediately
The order has directed that a compliance report at the University Activity Monitoring Portal (ugc.ac.in) be uploaded within a week, by providing photographs.
