Haptik partners with Leena AI to expand domain in bot solutions

Mumbai, Nov. 15 (IANS): Haptik, an Artificial Intelligence (AI)-based chatbot platform, on Thursday announced a strategic partnership with domestic employee-facing conversational AI platform Leena AI to offer enterprises a one-stop-shop for all types of bot solutions.

While Leena AI’s solutions are focused on offering bot-based HR, IT, Admin solutions for employees, Haptik offers engagement bots to tackle consumer use cases.

As part of the partnership, both companies will offer each other’s product offerings in collaboration to help enterprises make a seamless transition to automated operations, the company said in a statement.

“With this partnership, we now have a conversational AI solution for all major use cases which enterprises are looking to service,” said Aakrit Vaish, co-founder and CEO, Haptik.

This integration is aimed to provide conversational AI solutions — which have become extremely popular with enterprises globally because of greater optimisation, cost-efficiency, accessibility and consistency of engagement — in diverse domains.

“We are extremely excited to partner with Haptik and leverage their deep market relationships to offer our solutions to their customers,” said Adit Jain, CEO and Co-founder, Leena AI.