NFR: Ministry of Railways gives IRCTC flexibility to customize food menu in trains

Dimapur, Nov. 16 (EMN): To improve catering services on trains, the Ministry of Railways has decided to give Indian Railway Catering and Tourism Corporation (IRCTC) flexibility to customize the menu so as to include the items of regional cuisines/preferences, seasonal delicacies, requirement during festivals, food items as per the preferences of different group of passengers such as diabetic food, baby food, health food options including millet based local products, etc.

An update issued on Nov. 16 informed that for prepaid trains in which catering charges are included in the passenger fare, the menu shall be decided by IRCTC within the tariff already notified and sale of a-la-carte meals and branded food items on MRP will also be permitted in these prepaid trains where the menu and tariff of such a-la-carte meals are said to be decided by IRCTC.

For other Mail/Express trains, menu of budget segment items like standard meals shall be decided by IRCTC within the fixed tariff while the menu and tariff of Janta meals shall remain unchanged.

While deciding the menu, IRCTC has been instructed to ensure that upgradation in quality and standards of food and service is maintained and safeguards are built in to avoid frequent and undue changes such as curtailment in quantity and quality, use of inferior brands, etc to avoid passenger grievances.

The menus will be commensurate with the tariff and pre-notified for information of passengers before introduction.